Air China is the national flag carrier of the Republic of China, which is one of the fastest-growing nations in the world. A large number of people fly to China for business, but the tourist market for China is similarly gigantic.

air china-airlines customer service

The airline offers flight services to 322 destinations, including 82 international, 15 regional and 225 domestic destinations. Millions of passengers select Air China to travel because of its non-stop flights to/from China and a range of a lot of award availability.

Air China is a great airline for traveling without a doubt but there are many things that create confusion among travelers’ minds. To solve these confusions, here we are answering some of the most asked questions related to Air China Airlines Customer Service.

Air China Customer Service FAQs

These are some of the most common queries that trouble travelers of Air China.

How to book flight tickets?

To book flight tickets of Air China, you will require to visit the official website or flight service provider that can help you book your flight tickets. If you reserve a seat through an Air China local sales office, you need to complete the purchase within 24 hours otherwise your reservation will be void. For any queries or book flight, contact Air China Airlines Customer Service.

How to make a change in flight reservation?

If any passenger would like to make any change in flight reservations such as the date of travel, flight route, or the travel class, please contact Air China Airlines Customer Service as soon as possible. Changes will be made only depending on the kind of ticket that was bought and the availability of seats. According to fare and ticket regulations, you may be required to pay an extra fee for any changes.

How to complete check-in for regional and international flights?

Passengers must reach to the airport within the required limit of time. Please ensure to carry your valid passport, essential visas, and other required valid travel documents and complete processes of check-in and immigration necessities in advance. You can contact Air China phone number  anytime for assistance.

What is the closing time for check-in on international and regional flights?

For flights originating in Beijing: All short-haul and long-haul flights operate out of Terminal 3. The counters of Check-in will close 30 minutes prior to departure for short-haul flights and 60 minutes prior to departure for regional and international flights. Boarding gates will close 10 minutes prior to departure. Passengers connecting between T3 and T1 or T2 must plan for a minimum connecting time of 2-3 hours depending on the flight. If, you any confusion regarding check-in consult Air China Customer Service.

Who can use the unaccompanied children service?

The unaccompanied minor service is for kids who are older than the age of 5 and younger than the age of 12 that will be flying without an adult. Make sure to contact the Air China Customer Service in advance to use this service, or else the airline will not be able to take responsibility for the child during travel. If wanted, the unaccompanied minor service is available for passengers older than the age of 12 and younger than the age of 18.

 At present, Air China Customer Service does not provide transit service for minors traveling without supervision. If the return or connecting flights are worked by other major airlines, please contact associated airlines for the latest information.